Privacy Policy

This Privacy Policy explains how Explore Quezon processes personal data in connection with its website, booking requests, and guided culinary and market tours in Quezon City. It describes what we collect, how we use it, when we share it, and the choices and rights available to you under applicable Philippine law.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data category

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions, group size and date requests, meeting-point and check-in details, communication records, and limited technical data such as device or browser information. Where relevant to the tour, we may also process information you choose to provide about language preference or accessibility needs so we can assess route suitability and service arrangements.

The categories of data collected depend on booking, communication, and tour participation needs.

Collection source

Sources of Data

We receive personal data when you submit a website request, contact us by email or phone, make a reservation, provide dietary information, confirm route details, or communicate with us before or during the experience. We may also obtain technical data automatically through the website and booking tools, and we may receive limited operational information from payment or service providers involved in completing a booking.

Most information comes directly from the guest during inquiry, booking, and tour coordination.

Cookie category

Types of Cookies

We may use essential cookies to support site operation, session cookies to remember temporary settings during a visit, and analytics or performance cookies to understand how the website is used. We do not rely on cookies to collect more information than is needed for booking, communication, security, and basic service improvement.

Cookie use is limited to common website functions and basic performance measurement.

User control

Cookie Controls

We use standard browser and device controls to manage cookies and similar technologies. You may block or delete cookies through your browser settings, and you may be able to set preferences for certain categories where the website provides that option. If cookies are disabled, some features related to requests, session handling, or site performance may not work as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, confirm dates and group details, review dietary information, coordinate venue availability, finalize routes and tastings, process booking payments, manage meeting-point check-in, deliver the guided tasting walk, communicate service updates, maintain records, prevent misuse, and comply with legal and accounting obligations.

Each processing activity is tied to a specific operational need.

02 · Sharing

Service Providers

We may share personal data with payment processors, website and hosting providers, communication tools, and other service partners that help us manage inquiries, reservations, and tour operations. These parties may process data only for the services they provide to us and are expected to handle it in a manner consistent with their role.

Operational sharing is restricted to service providers that support booking and delivery.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful orders, or valid requests from public authorities, or when needed to protect our rights, guests, staff, or the security of the website and booking process. We may also share information to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary and proportionate.

Contact Information

Privacy email

info@gumcaptainray.click

Privacy phone

+63 905 260 2366

Mailing address

40-42 Granada Street, Cubao, Valencia, Quezon City, 1112, Metro Manila

Privacy inquiries

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask about how your information is used. Some requests may be limited where we must keep records for legal, security, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To make a privacy request, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before acting on a request, and we will respond within a reasonable period consistent with applicable law and the complexity of the request.

Requests are handled through a verification process to protect data from unauthorized disclosure.

Data Retention

Booking records, communication history, and payment-related information are retained for the period needed to manage the tour, handle follow-up questions, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer used for active processing.

We keep data only for as long as needed for the booking, service, and legal record purposes described here.

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the website or booking channels after that date means the updated policy will govern future processing.

We review this policy when our practices, services, or legal obligations change.